AUCTION TERMS
At Sparkle Gems, our auctions are thoughtfully designed to offer a transparent, and secure experience. By participating, you agree to the terms outlined below. We encourage you to review them carefully before placing a bid.
Participation is open to individuals aged 18 and above with a registered account on our platform. We reserve the right to verify all accounts and to decline participation in the interest of fairness and security.
1. Registration & Eligibility
All gemstones and jewelry listed in our auctions are certified by trusted gemological authorities. Each item is accompanied by detailed product information, including origin, treatment disclosures (if any), and certification documentation.
2. Authenticity & Certification
- Bidding is conducted in real time.
- Each lot will display a starting price, minimum bid increment, and end time.
- Once placed, bids are binding and cannot be withdrawn or modified.
- Proxy bidding (automatic bidding up to a set amount) may be available for select auctions.
Please bid responsibly. Each bid represents a commitment to purchase.
3. Bidding Process
The highest bidder at the close of auction will receive an automated confirmation email with purchase instructions. If your bid is successful, you are obligated to complete the payment within the specified time frame.
In the rare event of technical difficulties or bid discrepancies, Sparkle Gems reserves the right to review and validate the outcome.
4. Winning Bids & Notifications
- Full payment must be made within 3 business days of auction close.
- Accepted payment methods include credit/debit cards, bank transfer, and selected digital wallets.
- Invoices will include applicable taxes, duties, and shipping fees based on your delivery location.
Failure to complete payment may result in forfeiture of the item and future bidding restrictions.
5. Payment Terms
- All auction items are carefully packaged and shipped via secure, insured delivery partners.
- Tracking information will be provided upon dispatch.
- A final quality inspection is conducted prior to shipping to ensure your item meets our standards.
International buyers are responsible for customs clearance and any import-related charges.
6. Delivery & Insurance
Due to the nature of auctions, all sales are considered final. Returns are not accepted unless the item is proven to be misrepresented or damaged during shipping. In such cases, please contact us within 48 hours of receipt for resolution.
7. Returns & Refunds
We do not allow bid cancellations or retractions. Any attempt to manipulate auction outcomes—such as false bidding or coordinated activity—may result in account suspension and legal action.
8. Bid Retraction & Auction Integrity
Your personal information is handled with strict confidentiality. We do not share your data with third parties beyond what is required for payment processing and order fulfillment.
9. Privacy & Data
Should you have any questions, we invite you to [Contact Us] or [Book a Private Consultation] for a personalized walkthrough.